Refund policy
Return and Refund Policy
60-Day Money-Back Guarantee
At Bracer, we stand by the quality of our products and are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, you may return it within 60 days of the delivery date for a full refund. Please review the details of our return and refund policy below.
Eligibility for Returns
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Items must be returned within 60 days from the delivery date.
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The product must be in its original condition, free of damage, and with all original packaging and accessories.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
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Products that show signs of excessive wear or misuse.
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Items returned without prior authorization.
Return Process
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Contact Us: Start by reaching out to our customer support team at info@bracer.com or through our website’s contact form. Include your order number, reason for the return, and any relevant photos if applicable.
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Return Authorization: Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for sending your product back.
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Shipping the Return: Package the item securely to prevent damage during transit. You are responsible for the return shipping costs unless the product is defective or the wrong item was shipped.
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Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We will provide a replacement or a full refund, including any shipping costs.
Exchanges
If you believe your product has arrived defective, get in touch with us, verify your defective product with a photo, and we will send you instructions for an exchange. .